Clinic Policies

Prescription refill policy:
Please plan ahead and book an appointment for your prescription refill before you are out of medication.  If this is not possible, please still book an appointment as soon as possible.  Then, please go your regular pharmacy and inform them of when your appointment is.  Most pharmacists will provide enough medication to last until your appointment.  If they are unable to provide this service, then the pharmacy can fax a prescription refill request to the office and we will provide a prescription refill for a fee of $40.00.  Any phone refill requests will be charged the $40.00 prescription refill fee.
 
 
No Show Policy:
We require 24 hours notice in order to cancel an appointment.  This is so that someone else can be booked in this place.  Patients not showing up for appointments significantly increases wait times to see physicians and our alternate care providers.  We send out warning letters to patients to advise them that more missed appointments will result in that patient being billed.  A regular appointment will be a cost of $50.00 and a complete physical or procedure appointment will be at a cost of $100.00.
 
If any patient misses three appointments without giving enough cancellation notice, they will be given notice that they will longer be seen at Westgrove Clinic
 
 
Procedure Policy:
To have a procedure done such as: mole removal, IUD insertion or endometrial biopsy, you must first have an appointment to discuss this procedure with the physician performing the procedure prior to booking the actual procedure.  This is due to the fact that we need to ensure that we are going to perform the most appropriate procedure on you and that you are aware of the potential risks and side effects.
 
 
Same Day Bookings Policy:
Many patients in the past have mentioned that they are frustrated when they have an urgent medical problem and can not get in to see their doctor for a number of days.  In attempt to address this problem we have created 'Same Day Bookings'.  These appointments are time slots held for a physician until that morning to be booked.  They are for problems that have arisen that you can not wait the normal time to see a physician.  To book this kind of appointment, phone our office first thing in the morning and reception will let you know if any of these time slots are still available. We are attempting to increase the amount of these appointments as required.

 

Spruce Grove, Alberta, Canada

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