Please click HERE to provide us with your consent to communicate with you electronically via secure email and/or virtual appointments.  (Note not all physicians in the clinic provide virtual appointments.)  

 

Click here to go to our online booking page and for information on virtual visits provided by Medeo Health. 

 

 

 

Latest News & Announcements

  

May 29, 2019 - COVID-19 Experiences and Impact Survey

 The COVID-19 pandemic has significantly changed the way Albertans live, how they access medical care, and how care is delivered. Your experiences can provide valuable insight for future pandemic planning.

The Health Quality Council of Alberta (HQCA) aims to understand what Albertans think about public health measures, health system access as well as the support available to stay informed, well and protected during the pandemic. Follow the link to provide your feedback about your experiences during the pandemic.  https://hqca.ca/COVID-19

We will be officially treating patients in-office as of Monday May 11!

Though we are returning to in-person patient care, it won't be business as usual, so we wanted to outline changes that you will experience during your visit:

  • Doctor’s hours will be limited and may vary by doctor.

 

  • To ensure we are doing everything we can for the safety of our patients and staff, we have implemented changes to our appointment booking procedures, which include pre-screening for COVID-19 symptoms and staggering of patient bookings to limit the number of people in the clinic at any time.
    • All in-clinic appointments will need a phone appointment with the doctor first to ensure it is safe and appropriate for the patient to come into the clinic.
    • COVID symptom screening will occur when you book your appointment if it is over the phone.
    • COVID symptom screening will also occur when you enter the clinic to check in for your appointment.
    • Any patients who answer “yes” to any COVID symptom screening questions will not be allowed to enter the clinic, and will be directed to contact Alberta Health at 811.
    • Staff members are also subject to COVID symptom screening daily, and will not be allowed to enter the clinic if they answer “yes” to any of the screening questions
    • We are asking patients to help us maintain a healthy and safe environment in our clinic by answering COVID symptom screening questions honestly and by following the new procedures in the clinic.
  • To further limit the amount of people in the clinic at any one time, we ask that you do not bring anyone with you into the clinic for your appointment. If you have a family member or friend drive you to the appointment they will need to remain in their vehicle during the appointment.  Exceptions include:
    • Those with mobility or memory issues, needing assistance (limited to one caregiver).
    • Guardians accompanying a minor (limited to one guardian).
  • We strongly urge patients to arrive at the clinic at the appointment time, not before or after.
    • This allows us to limit the amount of people in our waiting room, and provide time to stagger appointments to properly clean treatments rooms between appointments.

 

  • We are doing everything we can to ensure a clean environment which includes regularly disinfecting the clinic entry way, reception areas, and exam rooms.
  • Staff and doctors in contact with patients will be wearing masks during treatments.
  • We recommend all patients bring their own mask with them to wear during their visit.
  • We require higher risk patients to wear a mask during their visit to the clinic. Higher risk patients include the following:
    • over the age of 65, and/or have any of the following conditions
    • moderate-severe asthma,
    • chronic lung disease,
    • diabetes,
    • serious heart conditions,
    • chronic kidney disease being treated with dialysis,
    • severe obesity,
    • liver disease,
    • known immune deficiencies,
    • patients who live in a nursing home or long-term care facility.

 

  • Our higher risk patients will be taken to an exam room immediately upon check in for their own safety.

 

We want to thank you in advance for your patience and cooperation.

 

April 24, 2020  

We recommend our patients continue to get their babies vaccinated with public health according to the regular schedule despite the COVID pandemic. 

 

 

 

April 22, 2020

Westgrove Clinic is partnered with Medeohealth.com, this is a secure electronic messaging system we use to send information to our patients safely over the internet.  If you receive an email stating your doctor has sent you a message on Medeo, you can click on the link and create an account to access your messages.  
Medeo is the same system that facilitates our online booking. 

 

April 2, 2020 - Phone Appointments

Phone call appointments are available to you, this is to maintain social distancing and to assist those in isolation. 

 

Although your phone appointment is booked for a specific time, your doctor may call you within a few hours of that time.  Generally, if you book your appointment in the morning, you can expect to get a call from the doctor between 9 and noon, and if booked in the afternoon, you can expect a call between 1 and 4.  Additionally, your doctor may be calling you from a blocked number, please make every effort to answer blocked numbers if you have a phone appointment booked. 


Online booking is currently available for phone call appointments only.  For more information on our online booking platform, click here to go to our online booking page. 

 

April 1, 2020

As always, our clinic is here to help you but first, call us.  We are open and here for you.

When you call, our staff will ask you a series of questions to help decide what would be best for your situation:

  • an in-person appointment
  • a telephone appointment
  • or a video call appointment (not available for all doctors)

 

Our phone lines may be busy as we work to help as many patients as possible.

 

For all of our health and safety:

  • we have improved our hygiene and safety procedures (you may be asked to wear a mask)
  • we have improved our scheduling to include staggering and enhanced social distancing
  • we now offer the option for phone appointments or online video appointments when in-person is not the best option.  Call us for further instructions.

 

Westgrove Clinic physicians are not linked to the Babylon healthcare tool. You will not be able to reach us on this app.

 

If you have any of the following flu-like symptoms, call 811 or visit www.alberta.com/covid19:

  • fever
  • stuff nose
  • headache
  • shortness of break
  • cough
  • sore throat
  • chills 
  • muscle aches
  • new fatigue
  • severe exhaustion
  • generally feeling unwell
  • gastrointestinal symptoms (nausea, vomitting, diarrhea, loss of appetite) 
  • loss of sense of smell or taste
  • pink eye

 

March 14, 2020

Do you know what to do if you think you have COVID-19 or think you have been exposed to someone who has COVID-19?

If you have symptoms such as fever, cough and difficulty breathing and have traveled outside Canada, or have been exposed to someone who has COVID-19, stay home and call Health Link 811.  Do not go to a physician's office, a health care facility or a lab without counsulting Health Link 811 first.

Alberta's COVID-19 Self Assessment tool is available for use online! If you're unsure if you need to be tested, click the link below to use the tool.
My Health Alberta COVID Self Assessment Tool

 

For more information and the latest news on COVID-19, please go to: 
https://www.albertahealthservices.ca/topics/Page16944.aspx

 

March 13, 2020

Attention patients of Westgrove Clinic, it has always been our policy to have anyone with an active cough wear a mask while in the clinic.  This policy is for your health and safety, as well as for those around you.  It is especially important during a pandemic to ensure everyone is acting in the best interest of public health.

If you are asked to wear a mask, you must keep it on until you are instructed by the doctor to remove it.  

If you refuse to wear a mask, or refuse to wear it properly (covering your nose and mouth) for the duration of your visit, you will be asked to leave and may be discharged from your family physician's service.

During the pandemic, our staff wil be asking everyone routine screening questions at time of booking, upon arrival to the clinic, and when escorting you to the exam room.  Please be patient with our staff, we know you are being asked the questions multiple times.

If you refuse to answer the screening questions, or are not truthful about your travel or symptom status, you may be discharged from your family physician's service.

Westgrove clinic supports mutual respect and dignity for those we serve and for those who serve.  
Inappropriate conduct or abusive behaviour towards staff, physicians, caregivers, our patients and their families is not tolerated.
Please help us maintain a positive and safe work environment.

 

 

 

Feb 4, 2020 - Online Booking

We've expanded our online booking services.

For more information on our online booking platform, click here to go to our online booking page. 

 

Jan 14, 2020 - Update to Operating Hours

Effective immediately, after much consideration Westgrove Clinic will no longer be open on Saturdays.
Due to lack of demand for appointments on weekends, we will be closed on weekends.
Westgrove clinic is open Monday from 8:30 am - 4:30  pm. 

 

 

 

 

 

  

 


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