Latest News & Announcements

 

 

Please click HERE to provide us with your consent to communicate with you electronically via secure email and/or virtual appointments.  (Note not all physicians in the clinic provide virtual appointments.)  

 

March 24, 2020
Please be aware that Westgrove Clinic and it's physicians are not affiliated with the Babylon by Telus virtual healthcare tool.  if you are WITHOUT a physician and need care, access this service, IF YOU HAVE A FAMILY DOCTOR please call their office. Your doctor knows you best and has access to all of your health information.  Family doctors are making every effort to see you in person if necessary or to contact you by phone or electronically to facilitate social distancing. 

March 19, 2020
Due to the current pandemic, we are preparing patients and doctors for the likely possibility that your doctor may not be able to see you in person when you need care.   We’re working to enable alternate secure methods of communication, such as HealthMail (email) and Video Conferencing via Medeo Health.  If you haven't used Medeo with your doctor before, our staff may be contacting you to get you signed up to use these tools now, so there's no delay when you need care or advice.

Please click here to authorize us to contact you electronically, we cannot provide any electronic communication without your completed authorization. 

Please be aware that our doctors and staff members may be calling you from other locations (outside of the office), and when this occurs their phone number will be private.  Please help us out by answering these calls when possible.

March 16, 2020
Westgrove Clinic will be experiencing higher than usual call volumes, and may be short-staffed at times over the coming weeks. If you cannot get through to the clinic on the phone and are experiencing any respiratory symptoms, please call 811 or go to the Alberta Health Services Website to use their online COVID-19 Self Assessment tool (link in March 14 post below).
If you require a prescription refill, please contact your pharmacist to inquire if they can provide you with an extension on your medication.
We apologize for any inconvenience and appreciate your continued patience and cooperation.

March 14, 2020

Alberta's COVID-19 Self Assessment tool is available for use online! If you're unsure if you need to be tested, click the link below to use the tool.

My Health Alberta COVID Self Assessment Tool

March 13, 2020

Effective March 12th, ALL Albertans who are currently outside the country should self-isolate (quarantine) on their return for 14 days, regardless of the country they were visiting.
If you have recently returned from out-of-country and have an appointment, please call the clinic to reschedule as soon as possible.

March 13, 2020
If you have an upcoming appointment booked at Westgrove Clinic we may be contacting you to reschedule your appointment.  We will be restructuring our booking schedules during the pandemic.

March 13, 2020

Attention patients of Westgrove Clinic, it has always been our policy to have anyone with an active cough wear a mask while in the clinic.  This policy is for your health and safety, as well as for those around you.  
It is especially important during a pandemic to ensure everyone is acting in the best interest of public health.

If you are asked to wear a mask, you must keep it on until you are instructed by the physician to remove it.  

If you refuse to wear a mask, or refuse to wear it properly (covering your nose and mouth) for the duration of your visit, you will be asked to leave and may be discharged from your family physician's service.

During the pandemic, our staff wil be asking everyone routine screening questions at time of booking, upon arrival to the clinic, and when escorting you to the exam room.  Please be patient with our staff, we know you are being asked the questions multiple times.

If you refuse to answer the screening questions, or are not truthful about your travel or symptom status, you may be discharged from your family physician's service.

Westgrove clinic supports mutual respect and dignity for those we serve and for those who serve.  
Inappropriate conduct or abusive behaviour towards staff, physicians, caregivers, our patients and their families is not tolerated.
Please help us maintain a positive and safe work environment.

Mar 10, 2020 - Online Booking Suspended

We are temporarily suspending our online booking services to ensure all patients are properly screened for COVID-19 prior to coming in to the clinic.  Please call the main line at (780) 962-9888 ext. 1 to book an appointment. 
We apologize for the inconvenience this may cause, and appreciate your assistance with our efforts to reduce the spread of the virus to our more vulnerable populations.  

Mar 6, 2020 - Novel Coronavirus (COVID-19)
Do you know what to do if you think you have COVID-19 or think you have been exposed to someone who has COVID-19?
If you have symptoms such as fever, cough and difficulty breathing and have traveled outside Canada, or have been exposed to someone who has COVID-19, stay home and call Health Link 811.  Do not go to a physician's office, a health care facility or a lab without counsulting Health Link 811 first.
COVID-19 is spread mainly by coughing, sneezing or direct contact with someone who is sick with COVID-19, or with surfaces they have recently touched.
If you think you are at risk of having COVID-19, we ask that you stay home to help prevent transmitting the virus to people in higher risk groups, such as pregnant women and children, older people, and people with severe underlying health conditions like heart disease, lung disease and diabetes, all of whom can be found in Westgrove Clinic regularly.

For more information and the latest news on COVID-19, please go to: 
https://www.albertahealthservices.ca/topics/Page16944.aspx

Feb 4, 2020 - Online Booking
We've expanded our online booking services to include Dr. Beyer, Dr. D'Agostini, Dr. Piebiak Patterson, Dr. Quinn, Dr. Squires and Dr. Thompson
(in addition to Dr. Bailey and Dr. Currie).
If any of the listed physicians are your family doctor and we have your email address on file, you should have received an email invitation to sign up for online booking.

For more information on our online booking platform, click here to go to our online booking page. 

Jan 22, 2020 - Phishing Scam
Please be aware that there is an fake email going out that looks like it is from Alberta Health Services.  The email subject line is "Upcoming Procedure Information" and asks the recipient to log in to MyChart to update their information. 
If you get a similar email, please proceed with caution. 
If you get a suspicious email or a text message that asks you to click on a link or open an attachment,
ask yourself this question "Do I have an account with the company or know the person that contacted me?"

If the answer is "No", it could be a phishing scam. 
If the answer is "Yes," contact the company using a phone number or website you know is real - NOT the information in the email. 
Do not click on attachments and links, as they can install harmful malware.   
For more information please go to https://www.albertahealthservices.ca/about/Page13568.aspx 

Jan 14, 2020 - Update to Operating Hours
Effective immediately, after much consideration Westgrove Clinic will no longer be open on Saturdays.
Due to lack of demand for appointments on weekends, we will be closed on weekends.
Westgrove clinic is open Monday from 8:30 am - 8:00 pm. Tuesday 8:30 am -6:00 pm, Wednesday to Friday we are open 8:30 AM-5:00 PM.

 

Nov 12, 2019 - Electronic Communications: 

H
ave you signed up for email communications yet?  Our future is digital! 
Westgrove Clinic will be relying on secure electronic communications more frequently to get in touch with you.  

If you haven't yet filled out the email consent form, just ask any staff member at your next visit to the clinic, or print the form (click here) and bring it with you.  

 

 

 

 

 

  

 


Copyright © 2020 Westgrove Clinic