Please click HERE to provide us with your consent to communicate with you electronically via secure email and/or virtual appointments. (Note not all physicians in the clinic provide virtual appointments.)
July 8th, 2020 URGENT CHANGES FOR PRENATAL PATIENTS.
The Misericordia Hospital has declared a full facility COVID outbreak and as such is no longer accepting any patients to Labour and Delivery. As of right now, our maternity group is delivering out of the Grey Nuns Hospital. Patients should present to Labour and Delivery at the the Grey Nuns for all labour assessments.
We will continue to provide full prenatal care through our clinic, (routine prenatal visits). If patients choose to not deliver at the Grey Nuns, then they should let the Maternity Group know as soon as possible and appropriate referrals can be made to either the Royal Alex or Sturgeon.
As the outbreak at the Misericordia resolves, futher updates will become available and will beposted here and on the Westgrove Maternity face book page.
If you have any concerns, please call our office at (780) 962-9888.
June 24, 2020 - Online Booking
We've added in-person appointments back to online booking. You can now book for either a phone or an in-person appointment. Please read through the June 15th post (below) for more information on in-person appointments. If you book an in-person visit via online booking and come down with any COVID symptoms before your appointment, you are required to cancel and rebook or change to a phone appointment type.
June 15, 2020 - In Office Appointments
Though we are returning to in-person patient care, it won't be business as usual, so we wanted to outline changes that you will experience during your visit:
Everyone entering the clinic must wear a mask.
Albertans who have not received a free mask via the drive-thru program, can call 211 to request a package of free masks.
To further limit the amount of people in the clinic at any one time, we ask that you do not bring anyone with you into the clinic for your appointment. If you have a family member or friend drive you to the appointment they will need to remain in their vehicle during the appointment. Exceptions include:
Those with mobility or memory issues, needing assistance (limited to one caregiver).
Guardians accompanying a minor (limited to one guardian).
You will be pre-screened for COVID-19 symptoms multiple times:
COVID symptom screening will occur when you book your appointment if it is over the phone.
COVID symptom screening will also occur when you enter the clinic to check in for your appointment.
Any patients who answer “yes” to any COVID symptom screening questions will not be allowed to enter the clinic, and will be directed to contact Alberta Health at 811.
Staff members are also subject to COVID symptom screening daily, and will not be allowed to enter the clinic if they answer “yes” to any of the screening questions
If you have any of the following flu-like symptoms, do not come to the clinic, call 811 or visit www.alberta.com/covid19:
shortness of breath
We strongly urge patients to arrive at the clinic at the appointment time, not before or after.
This allows us to limit the amount of people in our waiting room, and provide time to stagger appointments to properly clean treatments rooms between appointments.
We are doing everything we can to ensure a clean environment which includes regularly disinfecting the clinic entry way, reception areas, and exam rooms.
We want to thank you in advance for your patience and cooperation.
June 9, 2020 Watch Dina Hinshaw, chief medical officer of health, provide step-by-step instructions for putting on, wearing, taking off and disposing of a non-medical mask.
We recommend our patients continue to get their babies vaccinated with public health according to the regular schedule despite the COVID pandemic.
April 22, 2020
Westgrove Clinic is partnered with Medeohealth.com, this is a secure electronic messaging system we use to send information to our patients safely over the internet. If you receive an email stating your doctor has sent you a message on Medeo, you can click on the link and create an account to access your messages. Click here for a step-by-step guide on how to set up your account on Medeo. Medeo is the same system that facilitates our online booking.
April 2, 2020 - Phone Appointments
Phone call appointments are available to you, this is to maintain social distancing and to assist those in isolation.
Although your phone appointment is booked for a specific time, your doctor may call you within a few hours of that time. Generally, if you book your appointment in the morning, you can expect to get a call from the doctor between 9 and noon, and if booked in the afternoon, you can expect a call between 1 and 4. Additionally, your doctor may be calling you from a blocked number, please make every effort to answer blocked numbers if you have a phone appointment booked.
Online booking is currently available for phone call appointments. For more information on our online booking platform, click hereto go to our online booking page.
April 1, 2020
As always, our clinic is here to help you but first, call us. We are open and here for you.
When you call, our staff will ask you a series of questions to help decide what would be best for your situation:
an in-person appointment
a telephone appointment
or a video call appointment (not available for all doctors)
Our phone lines may be busy as we work to help as many patients as possible.
For all of our health and safety:
we have improved our hygiene and safety procedures
we have improved our scheduling to include staggering and enhanced social distancing
we now offer the option for phone appointments or online video appointments when in-person is not the best option. Call us for further instructions.
Westgrove Clinic physicians are not linked to the Babylon healthcare tool. You will not be able to reach us on this app.
March 14, 2020
Do you know what to do if you think you have COVID-19 or think you have been exposed to someone who has COVID-19?
If you have symptoms such as fever, cough, difficulty breathing, sore throat or runny nose, and/or have traveled outside Canada, or have been exposed to someone who has COVID-19, stay home and call Health Link 811. Do not go to a physician's office, a health care facility or a lab without counsulting Health Link 811 first.
Attention patients of Westgrove Clinic, it has always been our policy to have anyone with an active cough wear a mask while in the clinic. This policy is for your health and safety, as well as for those around you. It is especially important during a pandemic to ensure everyone is acting in the best interest of public health.
If you are asked to wear a mask, you must keep it on until you are instructed by the doctor to remove it.
If you refuse to wear a mask, or refuse to wear it properly (covering your nose and mouth) for the duration of your visit, you will be asked to leave and may be discharged from your family physician's service.
During the pandemic, our staff wil be asking everyone routine screening questions at time of booking, upon arrival to the clinic, and when escorting you to the exam room. Please be patient with our staff, we know you are being asked the questions multiple times.
If you refuse to answer the screening questions, or are not truthful about your travel or symptom status, you may be discharged from your family physician's service.
Westgrove clinic supports mutual respect and dignity for those we serve and for those who serve. Inappropriate conduct or abusive behaviour towards staff, physicians, caregivers, our patients and their families is not tolerated. Please help us maintain a positive and safe work environment.
Feb 4, 2020 - Online Booking
We've expanded our online booking services.
For more information on our online booking platform, click hereto go to our online booking page.
Jan 14, 2020 - Update to Operating Hours
Effective immediately, after much consideration Westgrove Clinic will no longer be open on Saturdays. Due to lack of demand for appointments on weekends, we will be closed on weekends. Westgrove clinic is open Monday through Friday from 8:30 am - 4:30 pm.